Privacy Policy
Naviums Privacy Policy
At Naviums (“we,” “our,” “us”), we are committed to protecting the privacy, security, and confidentiality of the individuals, practices, and organizations we serve. This Privacy Policy explains how we collect, use, store, and protect information across all Naviums services, including AR Follow-Up, Chronic Care Management, Virtual Support Services, Digital Marketing, PMS/EHR Implementation, Data Optimization, Analytics & Insights, and Project Management Solutions.
By accessing our website or engaging with our services, you agree to the practices described in this Privacy Policy.
1-Information We Collect
We collect information to deliver our services effectively, improve overall experience, and maintain compliance with healthcare and business regulations.
- a) Information You Provide Directly
This includes:
Contact information (name, email, phone number, organization name)
Practice or business details
Service-related preferences and project requirements
Documents, data files, or credentials you voluntarily share for service delivery
Billing and payment information
Information submitted through inquiry forms, onboarding calls, or support requests
- b) Operational & Healthcare-Related Information
Depending on the service you engage with, we may process:
Patient or practice-level data required for AR Follow-Up, CCM, EHR/PMS integration, analytics, or reporting
Financial, operational, and administrative data necessary for revenue cycle and optimization services
Workflow-related data used to deliver virtual support or project management tasks
Note: Naviums does not use or disclose any protected or sensitive data beyond what is contractually required to deliver your services. All healthcare-related information is handled in compliance with applicable privacy and security standards.
- c) Automatically Collected Information
When you visit our website, we may automatically collect:
Device and browser details
IP address and geographic location
Website usage patterns (pages visited, time spent, clicks)
Cookies and similar tracking technologies
This data helps us improve site performance and user experience.
2-How We Use Your Information
We use information strictly for operational, administrative, and service-related purposes, including:
Delivering the specific services you request
Coordinating AR follow-ups, CCM workflows, virtual support, or project management
Setting up and optimizing PMS/EHR systems
Maintaining secure access to platforms, dashboards, and tools
Improving data quality, analytics accuracy, and reporting performance
Responding to inquiries, onboarding requests, and client support needs
Sending service updates, operational notices, and relevant communication
Enhancing website performance, security, and user experience
Marketing and communication—only with your permission
We do not sell personal or organizational data to third parties.
3-How We Protect Your Information
Safeguarding information is a core part of our operational standards. Naviums uses:
Secure servers and encrypted communication channels
Access controls and multi-layer authentication
Data minimization and role-based access practices
Regular audits, monitoring, and compliance checks
Secure storage, backup, and disposal procedures
Healthcare-related information is protected with industry-standard security protocols.
4-Data Sharing & Third-Party Access
We may share information only in the following circumstances:
a) Third-Party Service Providers
Trusted partners that support our operations (e.g., cloud hosting, software platforms, analytics tools) may receive limited access, strictly for service delivery.
These partners follow strong confidentiality and security requirements.
b) Compliance With Law
We may disclose information if required to:
Comply with legal obligations
Respond to government or regulatory requests
Protect rights, safety, or prevent fraudulent activity
c) Client-Authorized Sharing
Information may be shared with vendors, partners, or stakeholders only when authorized by you.
Naviums never sells, trades, or rents information to external parties.
5-Cookies & Tracking Technologies
Our website uses cookies to:
Improve browsing performance
Understand user preferences
Analyze website usage
Enhance security
You may disable cookies through your browser settings; however, certain features may not function properly.
6-Data Retention
We retain data only for as long as necessary to:
Deliver contracted services
Meet legal, regulatory, or billing requirements
Maintain accurate records and reporting
When data is no longer needed, it is securely deleted or anonymized according to industry-standard protocols.
7-Your Rights & Choices
Depending on your region and applicable laws, you may:
Request access to the information we hold
Request corrections or updates
Request deletion where legally permissible
Limit or object to certain types of data processing
Withdraw consent for marketing communication
To exercise these rights, you may contact us at any time.
8-Information for Healthcare Clients
For services involving AR Follow-Up, CCM, RCM, data optimization, analytics, virtual support, or PMS/EHR workflows:
Patient or practice data is used solely for operational and clinical support purposes
All data handling aligns with strict confidentiality standards
Naviums acts only within the scope defined by the client and service agreement
We follow secure handling protocols to protect patient information at every step.
9-Children’s Privacy
Our website and services are not intended for individuals under 18.
We do not knowingly collect information from children.
10-Changes to This Privacy Policy
We may update this policy periodically to reflect:
Changes in regulations
Service enhancements
Security updates or business adjustments
Updates will be posted on this page with a revised “Last Updated” date.
11-Contact Information
If you have questions about this Privacy Policy or would like to request access or changes to your information, you can contact us at:
Email: support@naviums.com
Phone: +1 631-333-1631
Payments & Security
At Naviums, we prioritize the security and confidentiality of all transactions conducted through our website.
Payment Processing
All payments made through our website are processed via secure and trusted third-party payment gateways. We accept payments through major credit and debit cards, as well as other authorized digital payment channels. Naviums does not store, process, or retain full card details on its servers. Payment information is encrypted and securely transmitted directly to our payment service providers in compliance with applicable industry standards.
Data Protection & Encryption
We implement appropriate technical and organizational security measures to protect personal and financial information against unauthorized access, alteration, disclosure, or destruction. This includes the use of SSL (Secure Socket Layer) encryption and other industry-standard security protocols.
PCI Compliance
Our payment service providers are compliant with applicable Payment Card Industry Data Security Standards (PCI-DSS) to ensure secure handling of cardholder information.
Fraud Prevention
Naviums reserves the right to verify transactions and may suspend or cancel any order if fraudulent, unauthorized, or suspicious activity is detected.
Third-Party Payment Providers
Payments processed through third-party platforms are subject to the respective provider’s privacy policies and terms of service. We encourage users to review those policies before completing any transaction.
